To whom it may concern,
We have been working with New Oasis Homes, and Benchmark Building since early April of 2014,
when we first stopped in to look at a model on their parking lot and collect some brochures on
home designs they offer. The sales people we dealt with were polite and helpful, and that quality
of customer service continued throughout our process. We were given the time and assistance we
needed during our meetings to figure out our floor plan as we began creating our new home. In
each step of the design process, the folks at Oasis were helpful and patient with us, explaining
what changes could be made to the standard designs, and what cost range we would be looking at.
We appreciated it when Oasis kept up frequent communication on our project progress as our design
developed from an idea, to a CAD drawing and then a final plan.
The selection process was especially exciting as we customized our new home. Having the many
flooring, cabinet, siding and other options right there to choose from made this part of the
project go smoothly. We never felt rushed as we asked many questions and had every step explained
to us. Each time we crossed a major step in the process, it was explained to us and as we dealt with
a new representative specializing in a different aspect of our building project, they were introduced
to us by the person we had become comfortable with.
An important point to make is that we had few, if any unexpected surprises. Things went along
as they were planned and the people at Oasis and Benchmark did their best to make sure that we were
happy with the process and progress. During the construction, they kept track of each step,
coordinating the contractors as best they could to make sure that there were few times without
smooth progress. We were usually notified when there would be a request for payment, so we
knew when to expect it. The inspectors were contacted and coordinated with their progress,
so we had little to do, except to make sure things were coming together the way we wanted.
We appreciated being able to talk freely on a regular basis with the project manager about what
had been accomplished, what the next steps were going to be and how long we could expect things
to take. We always felt like our concerns were important and that every effort was being made
to make sure we were happy with the progress.
Now as our new dream home becomes a reality, at the end of our project, I can honestly say that
I would have no reservations in recommending Oasis and Benchmark to anyone who was considering
building a new home. We have been very pleased with the quality of craftsmanship, and the personal
guidance and attention we have received during the whole process. Though the whole team there at
Oasis has been a pleasure to work with, we would like to especially thank Christine Bouford,
Field Operations Manager who watched over us and cared for us through out so much of this project.
She made sure that we were happy and that things keep moving for us. She took care of our every
concern and though she had many other jobs to supervise during our construction, we never felt as
though she was too busy to help us out with any of our concerns. Her communications with us were
excellent and she really put so much more time and energy into our project than she had to. We
are grateful for the role she played in making our home become a reality, and appreciate her
personal attention throughout the process.